Offline Audio TranscriberSupport
Write to us with any problem or question about the app.
SnoochieSoft@proton.meWhat helps us help you
- Your phone model and Android version
- The app version (Android Settings, Apps, Offline Audio Transcriber)
- What you did, what you expected, and what happened instead
- For a purchase problem: the order number from the Google Play receipt
Please do not attach recordings or transcripts unless you want us to listen to or read them.
Common questions
The speech model download stopped or failed.
Check that you have a stable connection and enough free storage for 671 MB, then start the download again in the app. Wi-Fi is the safer choice.
Transcription is slow.
Speed depends on the phone’s processor: on a Samsung Galaxy S23 Ultra, one hour of audio took about 8 minutes in our test, and older phones take longer. The optional second model is slower than the main one. You can leave the app while it works.
I bought something on another phone or after reinstalling.
Open the purchase screen and tap “Restore purchases”. Use the same Google account you bought with.
How do I get a refund or cancel a subscription?
Refunds and cancellations go through Google Play: open Google Play, then Payments and subscriptions. We cannot issue refunds ourselves.
The ad for extra minutes did not load.
Ads need a connection and are not always available. Nothing in the app is blocked when an ad fails; try again later or use a minute pack.
How do I delete everything?
Delete recordings in the app, delete the speech models in Settings, or uninstall the app to remove all of it.